ALMASTEL » VOICE

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Welcome to ALMASTEL, where telecommunications extends far beyond the ordinary. We specialize in crafting tailored strategies to meet your unique needs, offering a comprehensive suite of services that transform the landscape of voice solutions. ALMASTEL provides a platform where flexibility seamlessly intertwines with reliability.

Our commitment to innovation in voice services is evident in our approach to redefining the telecommunication experience. We prioritize creating value and ensuring your offerings stand out in the market. From solutions that enhance customer interactions to services that secure and streamline communication, ALMASTEL is dedicated to providing a new standard in the world of voice services.

At ALMASTEL, it's not just about delivering voice services; it's about cultivating a partnership that evolves with your business. Join us on a journey to experience a fresh perspective in the realm of communication.

SIM Card Hosting (Colocation) and PSTN Number Leasing System

We offer a cutting-edge and fully secure system designed to accommodate physical SIM cards registered by the client or leased from us. These cards are housed in a specially crafted, climate-controlled room with access control and operator-class internet connections boasting practically unlimited bandwidth. The system seamlessly facilitates the reception and transmission of high-quality GSM signals, using VoIP (SIP) technology to deliver calls to client systems without compromising call quality.

Your SIM card experience includes:

Multiple Users, Single SIM: Enable multiple users to access a single SIM card, providing an ideal solution for employees to use company numbers without additional costs.

Data Security Assurance: Ensure the security of sensitive data as external entities are unable to collect and store metadata of employees or SIM card users, given the physical card remains within our secured premises.

Cost-Effective Usage: Users can fully leverage subscription tariffs, including unlimited options, without the burden of extra subscriptions. The card operates globally with internet access, free from additional charges like roaming fees.

Global Connectivity: Enjoy the flexibility of your SIM card operating from any global location with internet access.

Seamless Integration with Client Systems: Connect the SIM card in our system to the client's central system, enabling it to function as a mobile line with a cellular number identification.

CRM System Optimization: Link the SIM card in our system with the client's CRM system for optimized utilization.

Continuous Network Presence: Keep the SIM card logged into the network at all times, ensuring uninterrupted call and SMS reception beyond regular business hours.

Versatility Across Devices: The SIM card isn't limited to phones; it seamlessly functions with various devices.

Embark on a communication experience that combines flexibility and data security, redefining your connectivity solutions.

Numbering Leasing

Clients can lease fixed or mobile numbers from us without the necessity for physical card leasing or colocation. Our offering includes fixed numbers from selected numbering zones. This service is complimentary for SIM Hosting service clients.

Traffic Management System

The core of our system lies in an intelligent VoIP central that seamlessly manages the reception and transmission of concurrent phone calls between the client's system and external networks. Utilizing VoIP technology, this component efficiently connects any client system, regardless of the end device (IP phone, analog phone + VoIP gateway, tablet, smartphone, computer, or computer network in any environment) to global PSTN, mobile, and landline networks. The system facilitates direct communication with the client's telecommunication system or our end-user application installed on any device (smartphone, tablet, computer, etc.). Furthermore, easy integration is possible with client database systems, CRM, call centers, or remote monitoring systems.

Empowering our clients with:

Most Affordable Calls: Enjoy cost-effective international calls through our system.

No Long-Term Commitments: Clients are not bound by long-term commitments, offering flexibility in service usage.

No Fixed Monthly Fees: There are no fixed monthly fees, providing a pay-as-you-go model for our clients.

Online Billing: Experience the convenience of online billing for transparency in service usage and costs.

Simple Tariffs: Benefit from straightforward telecommunication tariffs, ensuring clarity and ease of understanding.

Value-Added Services (VAS): Call Centre PBX

Our intelligent VoIP central is a crucial component that seamlessly manages concurrent phone calls, connecting client systems to global PSTN, mobile, and landline networks across various end devices. Whether it's an IP phone, analog phone with a VoIP gateway, tablet, smartphone, computer, or any networked device, the system ensures efficient communication. It establishes a direct link with the client's telecommunication system or our end-user application installed on devices like smartphones, tablets, or computers. Furthermore, easy integration with client database systems, CRM, call centers, or remote monitoring systems is a hallmark of our solution.

Elevating the client experience, our Value-Added Services (VAS), particularly the Call Centre PBX, represents the pinnacle of our product offerings. This comprehensive central (server-based) Call Centre solution operates on a Software as a Service (SaaS) model.

Within this advanced Class 3 PBX system, the fundamental PBX services include:

🟠 Short internal numbers with or without integration with external numbers.

🟠 Call forwarding to any location or voicemail.

🟠 Creation of rules for blocking numbers in outgoing and incoming traffic.

🟠 Subscriber permission classes and data access levels.

🟠 Unlimited internal numbers.

🟠 Generation of bills, statistics, and reports, data exports, and transfers to accounting programs or client CRM.

🟠 Do Not Disturb (DND) function.

🟠 Direct Inward System Access (DISA) function.

🟠 Voice announcements per user.

🟠 Presentation settings per user.

🟠 Direct Call Pickup, allowing users to intercept outgoing calls.

🟠 Direct Call-IN, enabling users with appropriate permissions to join ongoing calls.

🟠 Secretary-director panels with Busy Lamp Field (BLF) displays.

🟠 Number groups, group calls, and group intercept.

🟠 Hunting groups (call sequence) - forwarding calls based on chosen strategies: linear, random, carousel, group.

🟠 Configurable music on hold.

🟠 Configurable voice announcements.

🟠 Quota limits - daily and monthly.

🟠 Access to the recording server.

Specialized Features for Enhanced Call Center Management

Interactive Voice Response (IVR): Our system boasts a highly customizable and multi-level IVR, allowing users to define pathways for callers. Features include authorization, overflow redirection, date and time-based routing, playback of announcements, handling of incorrect selections, and the option for callback requests.

Recording Server: Efficiently manage recordings with user or campaign-specific configurations. Utilize tags for easy identification, listen to recordings with the ability to navigate to specific sections, group recordings based on various parameters (date, time, outcome, campaign, tag, number, agent, group), and export grouped recordings in ZIP files.

Inbound Campaigns: Tailor your inbound call handling with flexible queue configurations. Choose from linear queues, random agent selection, fewest calls handling, skills-based routing, and profit-based routing. Define rules for overflow situations, such as too long wait times or excessive simultaneous calls. Enable automatic callbacks and manual delegation of incoming calls to specific agents or queues.

Outbound Campaigns: Efficiently manage outbound campaigns with options for presentation numbers, traffic routing functionalities, Home Local Register (HLR) checks, record blocking, blacklists, and maximum service times. Our system supports working on multiple campaigns simultaneously, with prioritization options to handle records from specific campaigns first.

Scripts: Craft conversation scripts seamlessly with form fields, including text fields, selection options, and checkboxes. Define default values, structure script trees for varied conversation outcomes, and integrate external data through APIs. Set up automatic rules for contact retries.

Customer Relationship Maintenance: In campaigns such as inbound, blend, mail, SMS, social media, WWW forms, and chat systems, our platform prioritizes passing records to agents who recently interacted with customers. Define relationship maintenance functions based on time, weight, and campaign specifications.

Post-Call Surveys: Gather valuable insights into service quality with post-call surveys. Create automated surveys to be conducted immediately after the call or after a specified time post-call.

Call Classification: Efficiently categorize call stages by leveraging a set of predefined classifiers. Our library includes a generator and archive of pre-defined classifier groups, ensuring secure handling of call outcomes based on available classifiers for a given status.

Mail Campaigns: Execute outbound, inbound, or mixed mail campaigns effortlessly. Set up outgoing and incoming mail queues with predefined schedules. Create reusable email templates and attach files to enhance communication. Define filters based on sender, recipient, subject, or content to route emails to specific queues.

WWW Campaigns: Our platform facilitates data collection from website forms for campaigns, enhancing the integration of web-based interactions into your overall strategy. Streamline your online campaigns by leveraging form data collected from WWW forms.

These features collectively contribute to a robust and adaptable call center solution, ensuring efficiency and effectiveness in handling various communication channels and campaign types.

VPN Connection: ALMASTEL System to Client Network

Ensuring secure and stable connections through the use of a VPN tunnel, optimizing internet bandwidth usage, and enhancing data security for the Client, while safeguarding voice connections against eavesdropping and interception.

Personalized Portals & Continuous Support

A crucial aspect of our system is ensuring uninterrupted assistance and immediate response to any potential issues. Unlike other telecommunications operators, we provide swift support from dedicated account managers, enabling clients to quickly address any system-related matters. Clients also gain access to personalized dashboards with comprehensive connection statistics, available online for monitoring telecommunication traffic and verifying billing data. This way, our system seamlessly operates as a Software as a Service (SaaS) solution.

Explore a new dimension of telecommunications at ALMASTEL, where innovation knows no bounds. Our expertise lies in crafting customized strategies to meet your distinct needs, offering an all-encompassing suite of services that revolutionize the landscape of voice solutions. ALMASTEL is your platform where flexibility seamlessly intertwines with reliability.

Our commitment to innovation in voice services is palpable in our approach to redefine the telecommunication experience. We prioritize creating value, ensuring your offerings stand out in the market. From solutions that elevate customer interactions to services that secure and streamline communication, ALMASTEL dedicates itself to establishing a new standard in the world of voice services.

At ALMASTEL, it transcends the mere delivery of voice services; it's about nurturing a partnership that evolves with your business. Embark on a journey with us to encounter a fresh perspective in the realm of communication, where every solution is tailored to elevate your experience.